Exams Can Be “Delightful”: Reconsidering Accessibility with a Customer Focus

Tue, Mar 14, 2023 9:55 AM (CDT)

Add to Calendar

Apple  •  Google  •  Office 365  •  Outlook Web  •  Outlook  •  Yahoo

This workshop will begin with a discussion of Microsoft’s journey to creating a delightful exam experience that is only possible through a close partnership with ITS and Pearson VUE who worked together to identify and prioritize the challenges that are preventing the experience from being delightful and to develop solutions. We will share lessons learned along the way, including best practices and tips, that you can use as you embark on your own accessibility journey.

With that overview in mind, we will then ask participants to share the accessibility challenges that their programs are facing or those that they believe they will have to resolve. After brainstorming these challenges, we’ll vote on the top 5 challenges to tackle together during the workshop. Depending on the size of the audience, we will assign each challenge to one or more groups and ask them to brainstorm possible solutions that programs can implement to address those challenges or additional research that could be done to better understand how to address the problem from a “delightful experience” perspective. Each group will summarize the results of their discussions with the goal of creating a high-level implementation plan that attendees can leverage in their own programs as they, too, move toward more accessible, delightful exam experiences that benefit not only people with disabilities but all candidates.

Presented by: Pat Hughes, ITS; Liberty Munson, Microsoft; Don Tanedo, Microsoft; Joan Lambert, Pearson VUE
Tue, Mar 14, 2023 9:55 AM (CDT / GMT-05:00)
Tue, Mar 14, 2023 11:05 AM (CDT / GMT-05:00)
Powered by calndr.link